To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies. If you have a defective cartridge or printhead, it might be under warranty.

If the error no longer displays, you are done. If the error message persists, repeat the steps to reseat the printhead up to three times. Wait for the printer to start, and then look for the error. Reconnect the power cord to the rear of the printer. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place. With the printer turned on, unplug the power cord from the rear of the printer. You might need to reseat the printhead up to three times. Step 3: Reseat the printhead up to three times If the printhead is fixed, then there are no additional troubleshooting steps available.Įxample of a carriage with a printhead latchĮxample of a carriage without a printhead latch If your carriage does not have a printhead latch (fixed printhead), skip to Service the printer. If your carriage has a printhead latch, continue to the next step. Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed). Wait until the carriage stops moving before you continue. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer. The carriage is the part inside the printer that holds the printhead and cartridges. Look at the carriage to see if it has a latch.

Step 2: Check the carriage for a printhead latch Go to Updating or Upgrading Printer Firmware for more information. Updating the printer firmware might resolve printhead problems. I understand that the Hp officejet pro 8710 printhead appears to be missing.

Hp officejet pro 8720 printhead